Data Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how Mochi L.L.C-FZ (“Mochi”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access or use our services via https://themochi.app, the Mochi platform, and any affiliated applications, including our integration with Meta APIs.

We take your privacy seriously and are committed to processing personal data in a lawful, fair, and transparent manner.


🏢  Company Information

Mochi L.L.C-FZ

  • Meydan Grandstand, 6th floor

  • Meydan Road, Nad Al Sheba

  • Dubai, United Arab Emirates

  • License No: 2531534.01

  • Formation No: 2531534

  • Issued by: Meydan Free Zone, Dubai

  • Manager: Jia Cheng Ruan


1. What Data We Collect

We collect and process the following categories of data:


a. Account & Login Data

  • Email address

  • IP address

  • Instagram account details via Meta API (with user authorization)


b. Usage Data

  • All messages and chat interactions submitted by users (e.g., Setters, Closers, Admins)

  • Stored securely to provide AI-powered productivity tools

c. Voice Data

  • Audio files and voice models uploaded or generated via ElevenLabs

  • Explicit user confirmation is required before uploading any voice not belonging to them


d. Analytics

  • Usage metrics such as session data, page views, and click behavior

  • Collected via Google Analytics


e.  Payment Data

  • Billing details for subscription services processed through Stripe

  • We do not store credit card information


2. Legal Basis for Processing

We rely on the following legal grounds:

  • Consent: Users explicitly agree to data processing where required (e.g., voice cloning)

  • Contractual Necessity: To provide access to the platform and fulfill service obligations

  • Legitimate Interests: To maintain, secure, and improve our services


3. How We Use Your Data

We use collected data for the following purposes:

  • Authenticating users via Meta API

  • Generating personalized AI workflows using your chat history

  • Cloning voices and producing audio responses

  • Measuring engagement through Google Analytics

  • Managing accounts, processing payments, and maintaining platform performance


4. Data Retention

  • Chat history is stored permanently unless deleted due to inactivity (e.g., 90+ days)

  • Voice data is stored for the lifetime of the account unless deletion is requested

  • Billing and analytics records are stored for audit and compliance purposes


5. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to certain types of processing

  • Lodge a complaint with a data protection authority

To request access, correction, or deletion, contact us at hey@themochi.app. Deletion requests are manually reviewed and completed within a reasonable timeframe.


6. Data Deletion Process

Users may request deletion of all stored data by emailing hey@themochi.app. We will verify the request and confirm deletion via email. Data is manually removed from all internal databases and storage systems.


7. Children’s Privacy

Mochi is not intended for individuals under 13 years of age, or under 16 where required by applicable laws. We do not knowingly collect personal data from minors. If you believe we’ve collected such data, contact us for immediate removal.


8. Security Measures

Although we do not yet hold formal certifications, we take the following precautions:

  • All data is stored on Google Cloud infrastructure

  • Internal access is limited to authorized engineers only

  • All access to sensitive data is logged and monitored

  • HTTPS encryption is used for all data in transit

We are committed to improving security as we scale.


9. Subprocessors

We work with the following third-party subprocessors to deliver our services:

  • Meta (Facebook) 

    • Instagram login and account linking 

  • ElevenLabs 

    • Voice cloning and audio generation 

  • Google Cloud & Firebase 

    • Infrastructure, database, storage 

  • Google Analytics

    • Web analytics tracking 

  • Stripe

    • Payments data

We do not sell or rent your data to any third parties.


10. Data Transfers

All data is stored within Google Cloud’s globally distributed infrastructure, primarily in the United States and Europe. By using our services, you consent to the transfer of your data to these jurisdictions as needed for service delivery.


11. Cookies and Tracking

We use Google Analytics to track basic usage metrics. No third-party ad cookies or retargeting pixels are used at this time.

You can manage cookie preferences through your browser settings.


12. Policy Updates

We may update this Privacy Policy to reflect product changes, legal requirements, or improvements to our practices. When updates are made, we will revise the “Last updated” date and notify users where required.


13. Contact Information

For all data-related requests, contact:

📧 hey@themochi.app

🌐 https://themochi.app