Data Privacy Policy
Last updated: [Insert Date]
This Privacy Policy explains how Mochi L.L.C-FZ (“Mochi”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access or use our services via https://themochi.app, the Mochi platform, and any affiliated applications, including our integration with Meta APIs.
We take your privacy seriously and are committed to processing personal data in a lawful, fair, and transparent manner.
🏢 Company Information
Mochi L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
License No: 2531534.01
Formation No: 2531534
Issued by: Meydan Free Zone, Dubai
Manager: Jia Cheng Ruan
1. What Data We Collect
We collect and process the following categories of data:
a. Account & Login Data
Email address
IP address
Instagram account details via Meta API (with user authorization)
b. Usage Data
All messages and chat interactions submitted by users (e.g., Setters, Closers, Admins)
Stored securely to provide AI-powered productivity tools
c. Voice Data
Audio files and voice models uploaded or generated via ElevenLabs
Explicit user confirmation is required before uploading any voice not belonging to them
d. Analytics
Usage metrics such as session data, page views, and click behavior
Collected via Google Analytics
e. Payment Data
Billing details for subscription services processed through Stripe
We do not store credit card information
2. Legal Basis for Processing
We rely on the following legal grounds:
Consent: Users explicitly agree to data processing where required (e.g., voice cloning)
Contractual Necessity: To provide access to the platform and fulfill service obligations
Legitimate Interests: To maintain, secure, and improve our services
3. How We Use Your Data
We use collected data for the following purposes:
Authenticating users via Meta API
Generating personalized AI workflows using your chat history
Cloning voices and producing audio responses
Measuring engagement through Google Analytics
Managing accounts, processing payments, and maintaining platform performance
4. Data Retention
Chat history is stored permanently unless deleted due to inactivity (e.g., 90+ days)
Voice data is stored for the lifetime of the account unless deletion is requested
Billing and analytics records are stored for audit and compliance purposes
5. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Object to certain types of processing
Lodge a complaint with a data protection authority
To request access, correction, or deletion, contact us at hey@themochi.app. Deletion requests are manually reviewed and completed within a reasonable timeframe.
6. Data Deletion Process
Users may request deletion of all stored data by emailing hey@themochi.app. We will verify the request and confirm deletion via email. Data is manually removed from all internal databases and storage systems.
7. Children’s Privacy
Mochi is not intended for individuals under 13 years of age, or under 16 where required by applicable laws. We do not knowingly collect personal data from minors. If you believe we’ve collected such data, contact us for immediate removal.
8. Security Measures
Although we do not yet hold formal certifications, we take the following precautions:
All data is stored on Google Cloud infrastructure
Internal access is limited to authorized engineers only
All access to sensitive data is logged and monitored
HTTPS encryption is used for all data in transit
We are committed to improving security as we scale.
9. Subprocessors
We work with the following third-party subprocessors to deliver our services:
Meta (Facebook)
Instagram login and account linking
ElevenLabs
Voice cloning and audio generation
Google Cloud & Firebase
Infrastructure, database, storage
Google Analytics
Web analytics tracking
Stripe
Payments data
We do not sell or rent your data to any third parties.
10. Data Transfers
All data is stored within Google Cloud’s globally distributed infrastructure, primarily in the United States and Europe. By using our services, you consent to the transfer of your data to these jurisdictions as needed for service delivery.
11. Cookies and Tracking
We use Google Analytics to track basic usage metrics. No third-party ad cookies or retargeting pixels are used at this time.
You can manage cookie preferences through your browser settings.
12. Policy Updates
We may update this Privacy Policy to reflect product changes, legal requirements, or improvements to our practices. When updates are made, we will revise the “Last updated” date and notify users where required.
13. Contact Information
For all data-related requests, contact:
📧 hey@themochi.app