Terms of Service

Effective date: [insert publication date]

These Terms of Service (“Terms”) govern your access to and use of the services provided by Mochi L.L.C-FZ (“Mochi,” “we,” “us,” or “our”), including our platform, applications, features and integrations (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

References to “you,” “your,” or “Client” mean the individual or business entity using or subscribing to the Services, as applicable.

1. Eligibility and Authority

You must be at least eighteen (18) years of age to use the Services.

You may use Mochi as an individual or on behalf of a business entity or team.

By using Mochi, you represent and warrant that you have the legal authority to enter into these Terms and to bind any entity on whose behalf you are acting.

2. Description of the Services

2.1 Platform Features

Mochi provides a subscription-based customer relationship management (“CRM”) and artificial intelligence platform designed to assist coaches, consultants, creators and teams with the following:

• Management of direct messages across supported platforms, including integrations with Meta APIs for Instagram and Facebook and other third-party messaging services.

• Artificial intelligence-powered features, including AI Setter for automated message generation, response suggestions and AI-powered analytics.

• Automated messaging capabilities, including scheduled follow-ups, comment automations and triggered direct-message sequences.

• Voice message generation using third-party text-to-speech services.

• Tracking of leads, conversations, bookings, payments and client interactions.

• Data export capabilities for leads and conversation history.

• Team collaboration features with role-based access controls.

• YouTube channel integration, video information display, approved link replacement in video descriptions and associated link-click tracking.

• Integration with third-party services, including calendar scheduling platforms such as Calendly, workflow automation tools such as Zapier, team communication platforms such as Slack, and analytics providers.

2.2 Changes to Features and Integrations

Mochi continuously evolves and may introduce, modify or discontinue features, integrations or services at its sole discretion without prior notice, subject to applicable law.

Access to certain features may be subject to additional terms or eligibility requirements.

2.3 Beta and Experimental Features

Certain features may be designated as beta, experimental or early access.

Such features are provided on an “as is” basis without warranty and may be modified, suspended or discontinued at any time without notice.

Your use of beta features constitutes acceptance of additional risk, including potential data loss, unexpected behavior or feature removal.

3. Subscriptions, Billing, Cancellation and Refunds

3.1 Subscription Billing and Renewal

Mochi is provided on a subscription basis, billed through Stripe or other approved payment providers.

Your subscription price, billing period and renewal arrangements are those disclosed when you purchase your subscription.

Fees are due in advance of the applicable subscription period. All payments must be valid, authorized and free from fraudulent activity.

Unless expressly stated otherwise at the time of purchase, your subscription automatically renews for successive billing periods of the same duration until cancelled.

By purchasing a recurring subscription, you authorize Mochi and its payment provider to charge your selected payment method for the applicable subscription fees at each renewal, subject to the disclosures and authorizations required by applicable law.

You are responsible for keeping your billing information accurate and your payment method up to date.

3.2 Tracking Payments Between You and Your Clients

Mochi provides tools to track and record payment information related to your business transactions with your clients.

Mochi does not process payments on your behalf, does not hold funds and is not a payment processor. All payment processing occurs through third-party services, such as Stripe or your own payment systems.

Mochi is not responsible for the accuracy of payment data entered by users, payment disputes, chargebacks or financial transactions between you and your clients.

3.3 Non-Refundable Fees

Except where required by applicable law, all subscription fees paid to Mochi are non-refundable.

This policy applies to initial purchases and renewals across all subscription plans, including monthly and prepaid multi-month plans.

Except where required by applicable law, Mochi does not provide refunds or credits for:

• Partially used billing periods.

• Unused subscription time.

• Account inactivity or a decision not to use the Services.

• Cancellation before the end of a paid subscription period.

• Failure to cancel before a subscription renews.

• Business results that do not meet your expectations.

Subscription fees pay for access to the Services during the applicable billing period. They are not contingent on your level of use or on achieving any particular booking volume, response rate, revenue, conversion rate or other business outcome.

Nothing in this section excludes a refund, price reduction or other remedy required by applicable law.

3.4 Cancellation

You may cancel your subscription at any time using the cancellation method provided for your subscription. If you need assistance, contact hey@themochi.app.

To prevent the next renewal charge, you must cancel before your next renewal date.

Cancellation stops future subscription renewals and ordinarily takes effect at the end of the current paid billing period.

You will continue to have access to the Services until the end of that period, unless earlier suspension or termination is permitted under section 11 or applicable law requires otherwise.

Cancellation does not entitle you to a refund or credit for the remaining portion of the billing period, except where required by applicable law.

Cancellation does not remove payment obligations incurred before it takes effect.

3.5 Pricing Changes

Mochi may change subscription pricing with reasonable advance notice to affected subscribers and any additional notice required by applicable law.

Unless otherwise agreed, a pricing change will apply from a subsequent renewal after the applicable notice period and will not change the price of a subscription period already paid for.

If you do not agree to a pricing change, you may cancel before the renewal at which the new price would apply.

3.6 Billing Questions and Errors

If you believe a charge is incorrect or unauthorized, contact hey@themochi.app promptly so that we can investigate.

The non-refundable fee policy does not limit your rights concerning unauthorized charges, billing errors or other matters where applicable law provides a remedy.

Nothing in these Terms requires you to waive a payment-dispute right that cannot lawfully be excluded.

4. Acceptable Use

You agree not to use Mochi in a manner that violates applicable laws, regulations, these Terms or the terms and policies of connected third-party platforms, including Meta and YouTube.

Prohibited activities include:

• Sending spam, unsolicited communications or bulk messaging in violation of applicable anti-spam legislation.

• Distributing abusive, threatening, harassing, defamatory or discriminatory content.

• Transmitting sexually explicit, hateful or illegal material through the Services.

• Making deceptive, misleading or fraudulent offers or representations.

• Misusing integrations, including Meta APIs and YouTube API Services, for purposes not permitted under the applicable platform’s terms.

• Impersonating a person or entity without proper authorization.

• Using voice reproduction, content cloning or AI-generated representations without the express written consent of the parties whose likeness or voice is being reproduced.

• Using automation or AI features in a manner that violates third-party platform policies or applicable regulations.

Mochi reserves the right to suspend or terminate, without prior notice, an account found to be in violation of these provisions, subject to applicable law.

5. Artificial Intelligence, Automation and Voice Features

5.1 Available Features

Mochi provides artificial intelligence and automation features designed to assist with customer communication and lead management. These include:

• AI Setter: AI-generated message suggestions, automated responses and intelligent follow-up sequences configured using your communication style and business context.

• DM Automations: scheduled and triggered direct-message sequences sent automatically based on configured rules and conditions.

• Comment Automations: automated replies to social media comments on your posts.

• AI-Generated Content: automated content creation and delivery based on your settings and training inputs.

• AI-Powered Analytics: automated analysis of conversations, including lead profiling, sentiment detection, objection identification and behavioral classification.

• Voice Message Generation: text-to-speech conversion using third-party services, such as ElevenLabs, to create audio messages in customizable voices.

5.2 Your Responsibilities

You acknowledge and agree that:

(a) AI-generated content may contain errors, inaccuracies, hallucinations or inappropriate responses despite training and configuration efforts. Artificial intelligence technology has inherent limitations and cannot guarantee accuracy or appropriateness in all contexts.

(b) You are responsible for configuring, reviewing, monitoring and approving AI-generated and automated content sent through your account. You accept responsibility for messages sent using AI or automation features, including messages you did not manually review before delivery.

(c) You are responsible for configuring AI settings appropriately for your business, audience and applicable regulations.

(d) You must comply with applicable platform terms, including Meta Platform Policies, when using automated messaging features. Violations may result in penalties imposed by those platforms.

(e) You are responsible for ensuring that automated communications comply with applicable laws, including anti-spam legislation, consumer protection regulations and advertising standards in your jurisdiction.

5.3 AI and Automation Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOCHI DISCLAIMS LIABILITY FOR:

• The content, accuracy, appropriateness, tone or consequences of AI-generated messages, suggestions or automated communications sent through the Services, regardless of configuration or training provided.

• Claims, damages, losses or liabilities arising from AI-generated or automated content, including claims of defamation, harassment, discrimination, misrepresentation or violation of third-party rights.

• Business losses, lost revenue, reputational harm, lost business opportunities or damage to customer relationships resulting from automated or AI-generated communications.

• Third-party platform actions, including account warnings, restrictions, suspension or termination, resulting from your use of automation or AI features.

• Errors, malfunctions or unexpected behavior of AI systems, including incorrect responses, failure to follow configuration instructions or generation of inappropriate content.

• Consequences arising from AI-generated content that differs from your intended communication style, messaging or business practices.

• Inaccuracies in AI-powered analytics, lead profiling, sentiment analysis or behavioral classifications used to inform your business decisions.

• Voice messages or audio content generated using text-to-speech features, including claims related to voice representation or audio quality.

Your use of AI and automation features is at your own risk, subject to rights that cannot lawfully be excluded.

Mochi provides these tools on an “as is” basis and makes no warranties regarding the accuracy, reliability or appropriateness of AI-generated content, except where applicable law requires otherwise.

5.4 Voice Rights and Consent

If you use voice message generation features, you represent and warrant that you have the necessary rights and consents to use any voice profile or audio characteristics configured in your account.

You are responsible for ensuring that voice-generated content does not infringe third-party rights, including personality rights, publicity rights or intellectual property rights.

To the fullest extent permitted by applicable law, Mochi disclaims liability for misuse of voice synthesis features.

5.5 Restrictions on Google API Data

Information received through Google APIs, including YouTube Data, is not used to train AI models and remains subject to the restrictions in section 8.3.

The AI and automation provisions in this section do not expand Mochi’s permitted use of that information.

6. User Responsibilities and Team Access

6.1 Compliance and Business Outcomes

You are responsible for ensuring that your use of Mochi complies with applicable laws, regulations and third-party platform policies in your jurisdiction.

You are responsible for the outcomes of your business activities, including conversion rates, revenue generation, client acquisition, lead management and customer satisfaction.

Mochi provides software tools and infrastructure. Mochi does not promise or warrant any particular number of bookings, leads, sales, responses, conversions or other business results.

Results depend on factors including your business, offer, audience, configuration, use of the Services and third-party platforms.

6.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted under your account.

6.3 Team Access

If you grant access to team members, including setters, closers, managers, assistants or other roles, you acknowledge that:

(a) Team members may access lead information, conversation history, payment records and analytics data based on their assigned roles and permissions.

(b) Managers and account owners may view conversations without triggering read receipts or notifying other team members through “ghost mode” or similar monitoring features.

(c) You are responsible for ensuring that team members comply with these Terms, applicable privacy laws and third-party platform policies.

(d) You are responsible for actions taken by team members using your organization’s Mochi account.

(e) To the extent permitted by applicable law, Mochi is not responsible for internal disputes, data-access conflicts or privacy concerns arising from multi-user access within your organization.

7. Intellectual Property and User Content

7.1 Mochi Intellectual Property

Mochi’s proprietary content, technology, software, designs, trademarks, AI models, algorithms and other proprietary materials remain the exclusive property of Mochi L.L.C-FZ.

No ownership rights, title or interest in Mochi’s intellectual property are transferred to you through use of the Services.

Third-party materials remain subject to the rights of their respective owners.

7.2 Restrictions

You may not copy, modify, distribute, reverse engineer, decompile or create derivative works based on Mochi’s proprietary technology without express written authorization, except to the extent such a restriction is prohibited by applicable law.

7.3 User Content and Processing Licence

User-generated content uploaded to or created within Mochi remains the property of the respective user or other applicable rights holder.

You grant Mochi a non-exclusive, worldwide, royalty-free licence to use, process, store and analyze content you provide as necessary to deliver the Services you request, including AI features you configure, in accordance with our Privacy Policy, applicable law and relevant third-party platform requirements.

Any additional use of your content for AI model training or improvement must be expressly described in our Privacy Policy and supported by any permissions, instructions or consent required by applicable law and relevant platform requirements.

This licence does not independently authorize undisclosed training uses.

The licence continues only for as long as Mochi is permitted to retain and process the relevant content for those purposes. It does not override deletion obligations, withdrawal of consent where applicable, or the retention limits in our Privacy Policy.

7.4 Google API Data

Information received through Google APIs, including YouTube Data and information derived from it, is subject to the restrictions in section 8.3.

The content licence in this section does not authorize using that information to train AI models.

8. Third-Party Services and Integrations

8.1 General Integration Terms

Mochi integrates with third-party platforms and services, including Meta for Instagram and Facebook, Google and YouTube, Stripe, Google Cloud, Firebase, OpenAI, ElevenLabs, Dub, Calendly, Zapier, Slack and other analytics and communication providers.

To the extent permitted by applicable law, Mochi is not responsible for interruptions, errors, data loss, policy changes or failures of third-party services.

Use of third-party services is subject to their respective terms, conditions and privacy policies.

Mochi does not guarantee the continued availability of any third-party integration and reserves the right to add or remove integrations at its discretion.

When you connect third-party services, such as Calendly, Zapier or Slack, you authorize Mochi to share relevant data with those services as necessary to enable the integration functionality and as described in our Privacy Policy.

This may include lead information, conversation data, scheduling details and notification content, depending on the integration and permissions you grant.

You are responsible for reviewing and accepting the privacy policies and terms of the third-party services you connect.

To the extent permitted by applicable law, Mochi is not responsible for the independent acts or omissions of third-party services. This does not limit Mochi’s own obligations under applicable law, our Privacy Policy or applicable platform requirements.

8.2 Meta: Instagram and Facebook

Your use of Mochi’s Instagram and Facebook integrations is subject to Meta’s Platform Terms and Policies.

You are responsible for ensuring that your use of automated messaging, comment replies and other features complies with Meta’s policies, including restrictions on automated messaging, spam and acceptable use.

Violation of Meta’s policies may result in restrictions or termination of your Instagram or Facebook accounts. To the extent permitted by applicable law, Mochi bears no responsibility for penalties imposed by Meta as a result of your conduct.

8.3 YouTube Integration

Mochi uses YouTube API Services.

By using Mochi’s YouTube integration, you agree to be bound by the YouTube Terms of Service. Google’s handling of your information is described in the Google Privacy Policy.

You may connect only YouTube channels that you own or are authorized to manage.

Connecting a channel authorizes Mochi to access the information and perform the actions covered by the permissions you grant, for the purposes described in Mochi’s Privacy Policy.

For purposes of these Terms, “YouTube Data” means information obtained through YouTube API Services, including channel details and video metadata.

8.3.1 Approved Description Updates

When you approve a link for automatic replacement in Mochi, you authorize Mochi to replace matching links in your video descriptions with Mochi tracking links.

This authorization applies to existing videos and videos you upload later while the integration remains connected, as disclosed when you approve the replacement.

Mochi modifies approved links within video descriptions and preserves the video’s title, tags and category.

You are responsible for ensuring that the links and destination content you approve comply with applicable laws and YouTube’s terms and policies.

8.3.2 Link Tracking

Mochi uses Dub to provide tracking links and associated click statistics.

These statistics measure interactions with tracked links and are separate from YouTube view counts and YouTube Analytics reports.

The information processed for link tracking, including information processed when someone clicks a link, is described in Mochi’s Privacy Policy.

8.3.3 Disconnection and Data Deletion

You may disconnect your channel through:

Dashboard → Links → YouTube

You may also revoke access through your Google account connections page.

Disconnecting stops future updates through the integration but does not automatically restore previous video descriptions.

The handling of existing tracking links, authorization tokens and stored YouTube Data following disconnection is governed by section 7.2 of Mochi’s Privacy Policy.

You may request deletion of stored YouTube Data by contacting hey@themochi.app.

8.3.4 Google API Data Restrictions

Information received through Google APIs, including YouTube Data, is used only for the integration features described in Mochi’s Privacy Policy.

Mochi does not sell this information, use it for advertising or use it to train AI models.

Mochi’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

These restrictions take precedence over any general content licence, AI-training permission, third-party integration provision or data-retention provision elsewhere in these Terms that would otherwise permit broader use or retention of this information.

9. Privacy and Data Protection

9.1 Privacy Policy and Security

Mochi collects, processes and stores Personal Data in accordance with its Privacy Policy and applicable data protection laws.

The Privacy Policy explains the information we process, the purposes of Processing, applicable retention periods and individual rights. Where consent is required for particular Processing, that consent will be requested for the relevant activity.

Mochi implements commercially reasonable security measures to protect user data but does not guarantee absolute security.

You acknowledge that no method of electronic transmission or storage is entirely secure.

For further information about data handling practices, refer to Mochi’s Privacy Policy.

9.2 Lead and Contact Information

Mochi processes data about individuals who interact with you through connected platforms, such as Instagram followers, commenters and message recipients.

This may include names, usernames, profile information and message content.

You represent and warrant that you have any necessary rights, consents or other legal basis to collect and process this data through Mochi.

You are responsible for compliance with applicable data protection laws, including the GDPR and CCPA where applicable, with respect to your leads and contacts.

Where Mochi processes lead and contact information on your behalf, the parties’ respective controller and processor responsibilities are described in section 18 and any applicable data-processing agreement.

9.3 Data Exports

Mochi provides functionality to export lead data and conversation history.

You are responsible for the security and appropriate use of exported data.

Exported data remains subject to applicable data protection laws. You must ensure compliance with those laws when storing, sharing or processing exported data outside Mochi.

9.4 Error Tracking and Diagnostics

Mochi uses third-party error tracking services, such as Sentry, to monitor and improve the Services.

Error logs may include technical information, user identifiers and contextual data necessary for debugging.

This data is used for service improvement and troubleshooting, subject to our Privacy Policy and applicable platform restrictions.

10. Service Availability

Mochi endeavors to provide reliable and continuous service but does not guarantee uninterrupted access or 100% uptime.

To the extent permitted by applicable law, Mochi shall not be liable for downtime, data loss, service degradation, delays or errors caused by internet service providers, hosting infrastructure, third-party services, scheduled maintenance, force majeure events or circumstances beyond Mochi’s reasonable control.

Mochi reserves the right to perform scheduled maintenance, during which the Services may be temporarily unavailable.

11. Account Suspension, Termination and Data Retention

11.1 Grounds for Suspension or Termination

Subject to applicable law, Mochi reserves the right to suspend or terminate your account at its sole discretion, with or without prior notice, if:

• You violate these Terms, the Privacy Policy or applicable laws or regulations.

• You engage in unlawful, harmful, fraudulent or abusive conduct.

• You fail to pay subscription fees when due.

• Your use of the Services poses a risk to the security, integrity or availability of the platform.

• Your use of automation, AI features or other integrations violates third-party platform policies.

11.2 Effect on Access

Upon termination or cancellation, your access to the Services will cease immediately or at the end of your current billing period, as applicable.

Ordinary subscription cancellation is subject to section 3.4.

11.3 Data Retention and Deletion Following Cancellation or Termination

Following cancellation or termination, Mochi will retain, delete or anonymize data in accordance with its Privacy Policy, applicable law, relevant third-party platform requirements and any applicable data-processing agreement.

Where retention is legally permitted or required, Mochi may retain information necessary for the purposes and periods described in its Privacy Policy.

Cancellation or termination does not expand Mochi’s rights to use data or override applicable restrictions on AI training, data sharing or retention.

You may request deletion of your Personal Data by contacting hey@themochi.app.

Mochi will assess and respond to requests in accordance with applicable law and its Privacy Policy, including any applicable platform-specific deletion deadlines.

Any refusal or limitation will be based on an applicable legal ground or permitted exception.

Information received through Google APIs, including YouTube Data, remains subject to the use, revocation and deletion requirements described in section 8.3 of these Terms and section 7.2 of the Privacy Policy.

Aggregating or anonymizing such information does not independently authorize a use or retention that those requirements prohibit.

Nothing in these Terms limits data-protection rights or deletion obligations that cannot lawfully be excluded.

11.4 Exports and Outstanding Payments

You are responsible for exporting any data you wish to retain before cancellation or termination, subject to applicable data protection requirements.

Except where applicable law requires otherwise, Mochi provides no guarantee of data availability after your subscription ends.

Termination does not relieve you of payment obligations incurred before termination.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied or statutory.

These exclusions include implied warranties of merchantability, fitness for a particular purpose and non-infringement.

12.2 Exclusion of Certain Damages

To the fullest extent permitted by applicable law, Mochi, its officers, directors, employees and agents shall not be liable for indirect, incidental, special, consequential or punitive damages arising from or related to your use of the Services.

These exclusions include loss of profits, revenue, data, business opportunities or goodwill.

Without limiting the foregoing, and to the fullest extent permitted by applicable law, Mochi disclaims liability for:

• AI-generated content, including errors, inaccuracies, inappropriate outputs or unintended communications.

• Automated messages sent through the Services, regardless of configuration or user intent.

• Third-party platform responses to automated or AI-generated content, including account penalties or restrictions.

• Business outcomes, conversion rates or revenue results arising from AI suggestions or automated communications.

• Data loss or unavailability following account termination or cancellation.

12.3 Aggregate Liability Cap

To the fullest extent permitted by applicable law, Mochi’s total aggregate liability under these Terms, whether in contract, tort or otherwise, shall not exceed the total fees paid by you to Mochi in the twelve (12) months immediately preceding the event giving rise to the claim.

12.4 Rights and Liabilities That Cannot Be Excluded

Nothing in these Terms excludes or limits a right, remedy, obligation or liability that cannot lawfully be excluded or limited under applicable law.

All disclaimers, refund restrictions, limitations of liability and other exclusions in these Terms apply only to the extent permitted by applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Mochi, its officers, directors, employees, agents and affiliates from and against claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising from or related to:

• Your use of the Services.

• Your violation of these Terms.

• Your infringement of third-party rights.

• AI-generated or automated content sent through your account.

• Violation of third-party platform policies through your use of automation, AI features or other integrations.

• Consumer complaints, regulatory actions or legal claims regarding automated or AI-generated communications sent through your account.

• Content you upload, create or transmit through the Services.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically those applicable within the Meydan Free Zone, subject to any mandatory laws that apply.

For purposes of business verification, regulatory compliance or platform requirements, Mochi may elect to recognize jurisdiction in the United States where required by Meta or other regulatory authorities.

14.2 Dispute Resolution

Disputes arising from or relating to these Terms shall first be addressed through good-faith negotiation between the parties.

If a resolution cannot be reached within thirty (30) days of written notice of the dispute, the matter may be submitted to mediation.

If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, or, where applicable, competent courts in the United States, subject to any mandatory jurisdictional rights under applicable law.

15. Severability

If a provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Mochi with respect to use of the Services.

They supersede prior agreements, understandings and representations concerning the same subject matter, subject to rights that cannot lawfully be excluded and the provisions of section 17 concerning existing rights and obligations.

The specific restrictions on Google API information in section 8.3 take precedence over inconsistent general provisions of these Terms.

17. Changes to These Terms

Mochi reserves the right to update or modify these Terms.

If changes are material, Mochi will notify users through the Services, by email or by other reasonable means.

Updated Terms apply prospectively from their applicable effective date. They do not retroactively remove rights already accrued or obligations already incurred under previously agreed terms.

Subject to applicable law, continued use of the Services after notification and the applicable effective date constitutes acceptance of the updated Terms.

If you do not agree to the revised Terms, you must discontinue use of the Services and cancel any recurring subscription before its next renewal.

Where applicable law or platform requirements require additional consent for a change in data use, Mochi will obtain that consent before implementing the relevant change.

18. Data Protection Rights and Responsibilities

18.1 Individual Rights

Depending on your location and applicable law, you may have rights regarding your Personal Data.

If you are located in the European Economic Area, United Kingdom or California, these may include rights to access, correct or request deletion of your Personal Data.

You may submit a request to hey@themochi.app.

Mochi will respond to valid requests within the timeframes required by applicable law and, where relevant, applicable platform requirements.

Certain information may be retained only as permitted by our Privacy Policy and section 11 of these Terms.

18.2 Controller and Processor Roles

Mochi acts as a controller for Personal Data it processes for its own purposes, such as account administration and billing, as described in the Privacy Policy.

Where Mochi processes lead and contact information on behalf of a business customer and under that customer’s instructions, the customer acts as the controller and Mochi acts as a processor, subject to applicable law and any applicable data-processing agreement.

If you are a lead or contact whose information is stored in a Mochi customer’s account, requests concerning that customer’s Processing should ordinarily be directed to the customer who collected your information.

Mochi will assist its customers in responding to valid requests as required by applicable law and any applicable data-processing agreement.

18.3 Customer Responsibilities

Mochi customers are responsible for:

• Responding to data subject requests from their leads and contacts.

• Ensuring that they have a valid legal basis for Processing lead and contact information.

• Providing required privacy notices.

• Honoring applicable opt-out, deletion and access requests.

• Ensuring that their instructions to Mochi comply with applicable law and relevant platform requirements.

Mochi does not independently verify each customer’s legal basis for Processing.

To the extent permitted by applicable law, Mochi is not liable for a customer’s failure to comply with that customer’s data protection obligations. This does not limit Mochi’s own obligations under applicable law.

19. Contact Information

For questions concerning these Terms, billing or the Services:

Mochi L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

License No: 2531534.01
Email: hey@themochi.app
Phone: +971 585435228